Transparency in Every Interaction : We are committed to honest communication, providing clear information about our services, policies, pricing, and expectations so you can make informed decisions with confidence.
Privacy & Confidentiality : Your personal information is handled with the highest level of care. We protect your data and only use it in accordance with our privacy practices and applicable laws.
Verified & Professional Standards : We strive to work with qualified, trustworthy professionals who meet our screening and professional standards, helping ensure a safe and reliable experience for our members.
Safe & Secure Experience : We prioritize the safety and security of our members by maintaining secure systems, encouraging respectful interactions, and responding promptly to any concerns or suspicious activity.
The provider fails to show up for the appointment.
The provider cancels the appointment at least 24 hours before the scheduled time.
The service rendered is significantly different from what was agreed upon during booking.
There is clear evidence of professional misconduct by the provider.
2. Requesting a
Refund
Submit a Refund Request: • Log in to your AMC account and navigate to the “Escrow Dashboard.” • Select the transaction in question and click on “Request Refund.” • Fill out the refund request form, providing detailed information about the reason for the refund request.
Provide Supporting Documentation: • Attach any relevant documentation or evidence to support your refund claim (e.g., communication records, photographs, screenshots).
Submit the Request: • Submit the completed refund request form for review.
3. Review and Resolution
Review and Resolution Refund Review Process: • Upon receiving a refund request, AMC will initiate an investigation to verify the details and supporting documentation.
• Both parties (provider and customer) will be contacted for additional information if needed.
• AMC aims to resolve refund requests within few moments.
• Approved Refund: If the refund request is approved, the funds held in escrow will be released back to the customer’s account. The customer will be notified via email
4. Resolution Outcome
Approved Refund: If the refund request is approved, the funds held in escrow will be released back to the customer’s account. The customer will be notified via email.
5. Special Circumstance
Disputed Transactions: • In cases where there is a dispute between the provider and the customer that cannot be resolved through initial communication, AMC will intervene to mediate and reach a fair resolution.
6. Final Notes
Non-Refundable Services: Any additional services, fees, or charges that are not related to the primary massage service (e.g., travel fees, equipment rental) are non-refundable unless explicitly stated otherwise.
Changes to the Policy: AMC reserves the right to modify this refund policy at any time. Any changes will be communicated to users via email and will be effective immediately upon posting on our website.
Benefits
Safety and Security: Our verification process ensures that both providers and customers are trustworthy and compliant with industry standards
Professionalism: Providers can enhance their credibility and attract more clients by being part of a verified network.
Convenience: The escrow dashboard simplifies booking, payment, and communication, making the entire process seamless for both parties.
Peace of Mind: Knowing that all transactions are securely managed through escrow provides peace of mind for both providers and customers.
